Where
does Sainsburys Wine deliver?
We deliver to all UK addresses. We are unable
to deliver to Eire or the Channel Islands.
How
will my goods be delivered?
We use couriers who deliver straight to
your door. For the majority of UK addresses your wine will be delivered
by Business Post. For addresses in Northern Ireland, the Isle of
Man, the Isle of Wight and certain parts of Scotland we use Parcelforce
for deliveries.
How
long will it take to arrive?
Your wine will be delivered within five
working days of the order being placed. We are unable to deliver
evenings, weekends or bank holidays.
What
happens if I am out at the time of delivery?
You can choose to specify a safe location
to leave the wine if you think you might be out at the time of delivery.
Otherwise the couriers will attempt delivery on two consecutive
days. If they miss you they will leave a card with a contact number
for the local depot. You can then arrange a specific day for delivery.
What
if my order doesn't arrive?
Contact the customer care team on 0800 917
4092 who will track the progress of your order.
Can
I have the case sent to an address other than my own?
The case can be sent to any UK address.
How
do I cancel the order or change the delivery address?
Contact the customer care team on 0800 917
4092. If the order has not yet been delivered they will be able
to cancel the order or make the relevant changes.
What
is the delivery charge?
The delivery charge is £4.99 per order.
What
do I do if a bottle is corked or I am unhappy with the quality of
the wine?
If you are in any way dissatisfied with
the quality of a bottle of wine call the customer care team on 0800
917 4092 and they will refund you the cost of that bottle.
How
can I pay?
We take Visa, Mastercard, Switch, Amex and
Delta.
Do
I get Nectar Points?
Yes - providing you give us your Nectar
number prior to confirming your order.
How
else can I contact Sainsburys Wine?
You can call the Customer Care Team on 0800
917 4092 Mon-Fri 9am-8pm and Sat-Sun 10am-6pm with any enquiries
or to place an order. You can also fax us on 0800 917 4095.
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